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Conference Frequently Asked Questions (FAQs)

Last updated September 11, 2023. Please check back as information is subject to change.

Below please find FAQs about the 2023 PRIM&R Annual Conference (PRIMR22) and the 2023 SBER Conference (SBER23). The questions are divided into two categories: in-person meeting attendance and virtual meeting attendance.

In-Person Meeting Attendance

1. Do I have to attend the whole conference?
No. This meeting was designed in a way that allows individuals to attend the days most relevant to their day-to-day work and schedules. Learn more about each offering below:
SBER23 and the PRIMR23 Workshops on December 3 are an additional fee and require pre-registration. Attendees can attend only SBER23 or the PRIMR23 Workshops if they wish, or they can attend these offerings plus the PRIMR23/SBER23 Virtual Meeting.

Learn more about registration packages/fees. Registration opens the week of June 19, 2023.

2. Is there a virtual meeting option?
Yes. PRIM&R is offering a virtual meeting for those who are unable to attend in person. This is flat package that includes content from PRIMR23 and SBER23 including: livestreaming of keynote and plenary sessions on December 3-6; on-demand recordings of sessions presented in-person on December 3-6; on-demand presentations recorded in advance of the conferences; and access to an ePoster Gallery that includes posters, abstracts, and 10-minute recorded talks, exhibitors and supporters, and attendees. The PRIMR23 Workshops will not be available virtually. Content presented during the virtual meeting will be indicated as such on the conference agendas. Given the way our platform is set up, we are not offering group registrations; each person viewing content must be registered so they can be uniquely identified within the system. More FAQs about the virtual meeting can be found below.

3. Can I register for both the in-person and virtual conferences?
Attendees can attend the PRIMR23 Workshops or SBER23 in person on December 3, and then attend the PRIMR23/SBER23 Virtual Meeting on December 4-6. Attendees only interested in PRIMR23 must select either an in-person or virtual registration option. In-person attendees will have access to any session livestreamed on-site, any session captured on-site, and any session offered on-demand (recorded in advance of the conference). Recordings will be available for up to 90 days after the conclusion of the conference.

4. When does registration close?
In-person registration will close on December 1. Virtual Meeting registration will remain open throughout the event. Note: If you are attending in person and need to send physical registration forms by mail, those forms plus payment must be received by October 31, 2023. If you are unable to send forms/payment for arrival by this time, email us the completed forms and send us the payment, or register online and add a PO number to your order (then send us payment). Forms and payment address are located on this webpage.

5. Do I receive access to session recordings as part of my in-person registration?
Yes. In-person and virtual registrants will receive access to all sessions livestreamed from the in-person event or offered on-demand for the days they’re registered for and for up to 90 days after the conclusion of the event. After 90 days, access to the content will be removed, though users will retain access to certificates of attendance. 

6. Are the PRIMR23 Workshops and SBER23 on December 3 included in my PRIMR23 registration?
No. The PRIMR23 Workshops and SBER23 offered on December 3 are not included with registration for PRIMR23. These offerings are an additional fee and advanced registration is required. If you registered for PRIMR23, but want to add a Workshop or SBER23 to your registration, log into our site, go to the event page, select the Manage Registration button, hover over the three dots to the right of your name, and select Purchase New Sessions. Attendees can register only for a PRIMR23 Workshop or SBER23. Attendees cannot register for both a PRIMR23 Workshop and SBER23.

6. Do I need to/how do I select the sessions I want to attend?
Yes, for in-person registrants only. To help us gauge room seating, pre-select the sessions you’d like to attend on-site by logging into the conference platform once it’s available and favoriting the sessions you want to attend (click the “star icon” attached to each session descriptor). Access to the online platform will be provided by July 2023. Virtual meeting registrants can also favorite sessions, but it's not required.

7. Do any sessions require pre-registration?
Yes. The PRIMR23 Workshops and SBER23 are an additional fee and you must add them as part of your registration. There may be other sessions that require pre-registration on the PRIMR23 and/or SBER23 agendas, but aren't an additional fee. Sessions that require pre-registration are indicated with a “ticket” icon on the agenda. If you already registered, but want to add a session that requires pre-registration, contact us at registration@primr.org.

9. Can I earn continuing education/CIP/CPIA credit for participating in this online event?
Yes. Please review the Continuing Education Credits webpage for more information. Sessions eligible for CIP or CPIA credit are indicated with a CIP or CPIA icon on the agenda.

10. Are meals included with registration?
PRIM&R is offering the following food items with registration
* December 3, SBER23: Morning and afternoon beverage breaks, boxed lunches, networking reception (light bites and one drink per person; for SBER23 attendees only)
* Decemebr 3, PRIMR23 Workshops: Morning and afternoon beverage breaks, boxed lunches for those attending full day workshops or a morning AND an afternoon workshop (lunch is not available for those taking one half day workshop), networking reception (light bites and one drink per person; for PRIMR23 attendees only)
* Decemebr 4: Morning and afternoon beverage breaks, buffet lunch, networking reception (light bites and one drink per person)
* Decemebr 5: Morning and afternoon beverage breaks, boxed lunches, networking reception (light bites and cash bar)
* December 6: Morning beverage break, boxed lunches

Breakfast is on your own. The conference hotels have outlets serving grab and go and sit down breakfast items, and there are also numerous dining options within walking distance of the hotels and convention center. For more information on local dining options, visit this webpage

11. Is shuttle service available to/from the airport and/or to/from the hotels and convention center?
PRIM&R is not providing shuttle service for this event. Attendees are on their own for transportation to/from the airport. The conference hotels are within walking distance (5-15 minutes) of the Convention Center, but the city also has Uber, Lyft, and/or taxi service. For more information on local transportation options, visit this webpage.

12. Who do I contact if I have an accessibility request?
Learn more about accessibility requests on this webpage, which includes information on what we can provide, and how to request specific services.

10. What is the Health and Safety policy for the conferences? 
At this time, proof of vaccination to attend the conferences is not required. In addition, masks are optional for those in attendance. These terms may change depending on what is happening with COVID-19 at the time of the meeting, as well as federal, local, and CDC health guidance. If we feel it is the best interest of our attendees and staff to be masked on-site, we will ask that everyone be masked during the event. We will have masks available on-site for those who need one. 

13. Are you offering COVID-19 testing on-site?

No. We are not providing on-site testing though, for those displaying COVID-19 symptoms, a list of local urgent care facilities and hospitals will be available at the Help Desk and in the conference app. We strongly recommend that all attendees take a rapid antigen test prior to traveling to this meeting and stay home if they are not well.

14. What should I do if I test positive for COVID-19 during the in-person conferences?
If any attendee tests positive for COVID-19 during the conferences, follow CDC’s guidance for testing positive for COVID-19, email registration@primr.org to let us know that you’ve tested positive, and make arrangements to stay isolated. If you need assistance, contact registration@primr.org and our meeting planner will be in contact with you.

15. Are first aid/medical services available on-site?
An EMT will be on-site for medical emergencies or minor first aid issues requiring immediate care. For those requiring additional medical assistance, a list of local urgent care facilities and hospitals will be available at the Help Desk and in the conference app. If at any time there is an emergency, attendees should call 911 directly or have someone close by call on their behalf.

16. Can I transfer my in-person registration to another person?
Registrants may transfer their registration to another person at their institution by completing and returning the registration transferal form along with a completed registration form for the person who will take their place. Transfers are subject to a processing fee ($75 for PRIM&R members; $100 for nonmembers). Transfers must be faxed or emailed to PRIM&R before the start date for the conference. Once your registration transferal is complete, a confirmation email will be sent from PRIM&R. Please keep this email for your records. Read more about our Cancellation/Transferal of Registration policies.

17. Can I cancel my registration for this event?
Registration cancellations must be made by completing and returning the cancellation form no later than 30 days before the program. Refunds for cancellations received within this timeframe, minus a processing fee ($75 for PRIM&R members; $100 for nonmembers) will be issued. Refunds will be processed within 60 days of the conclusion of the program/event. No refunds will be issued for cancellations received less than 30 days before the start date for a program. In the case of extenuating circumstances such as accident or illness occurring less than 30 days before the event, an attendee may reach out to PRIM&R to inquire about a refund (minus the processing fee; proof of extenuating circumstance will be required). Registrants who do not attend an event and who do not contact PRIM&R in writing to cancel their participation at least 30 days prior to the event start date are responsible in full for their fees. Refunds will not be issued for PRIM&R membership dues. Registration cancellations must be faxed or emailed to PRIM&R. Once your cancellation is complete, a confirmation email will be sent from PRIM&R. Please keep this email for your records. Read more about our Cancellation/Transferal of Registration policies.

19. Who do I contact about questions about my registration?
Email us at registration@primr.org.

Virtual Meeting Attendance

1. What is included in the cost of virtual meeting registration?
The PRIMR23/SBER23 Virtual Meeting is flat package that includes content from PRIMR23 and SBER23 including: livestreaming of keynote and plenary sessions on December 3-6; on-demand recordings of sessions presented in-person on December 3-6; on-demand presentations recorded in advance of the conferences; and access to an ePoster Gallery that includes posters, abstracts, and 10-minute recorded talks, exhibitors and supporters, and attendees. The PRIMR23 Workshops will not be available virtually. Content presented during the virtual meeting will be indicated as such on the conference agendas.

2. How long do I have access to the virtual meeting content?
Virtual meeting registrants have access to session recordings and materials for 90 days after the conclusion of the event

3. Do I need to pre-register for sessions?
Virtual Meeting attendees do not need to pre-register for any sessions, but our online platform will provide you the ability to favorite sessions so you can create a personalized schedule. Note: If Virtual Meeting attendees choose to attend the PRIMR23 Workshops or SBER23 in-person, they must register and pay for that offering in advance and in addition to the Virtual Meeting.

4. In what time zone will live content be presented?
All live content will be presented in Eastern Time. Sessions noted on the agenda as "on-demand" can be viewed at any time starting on December 3 (these sessions were recorded in advance and do not include live interaction).

5. How will I access the virtual conference?
Access information will be sent by November 20. Please make sure, when registering, you use the email address where you want to receive your access information. Upon receiving access information, log into the platform to ensure you can get in, that your system is properly aligned with the platform, etc. Do not wait until the day of to log into the platform.

6. What are the technical requirements for this online event?
Please note the following technical requirements: (1): The preferred browsers for viewing the virtual meeting are Google Chrome or Firefox. Do not use Microsoft Edge or Internet Explorer. (2) The virtual meeting cannot be accessed using a VPN or a remote system. (3) A strong, stable internet connection is required. 

7. Can I earn continuing education/CIP/CPIA credit for participating in this online event?
Yes. Please review the Continuing Education Credits webpage for more information.

8. What accessibility options are available for this event?
All sessions will include closed captioning. Please note that we use AI captioning. Contact us if you require additional services or have questions.

9. Can I transfer my virtual registration to another person?
Registrants may transfer their registration to another person at their institution by completing and returning the registration transferal form along with a completed registration form for the person who will be taking their place. Transfers are subject to a processing fee ($75 for PRIM&R members; $100 for nonmembers). Transfers must be faxed or emailed to PRIM&R before the start date for the conference. Once your registration transferal is complete, a confirmation email will be sent from PRIM&R. Please keep this email for your records. Read more about our Cancellation/Transferal of Registration policies.

10. Can I cancel my registration for this event?
PRIM&R does not accept registration cancellations for any virtual events where recordings of the event will be available after the live broadcast. If a registrant cannot participate live, they are encouraged to view the recording of that event or submit a transferal request (see PRIM&R's Policies page).

11. Who do I contact about questions about my registration?
Email us at registration@primr.org.